Custom display, backdrops, banners any custom printed or manufactured product (henceforth known as ”signage”) cannot be returned if not deemed to be the fault of Sign Art Etc. The Buyer is responsible for ensuring all signage is met to their specifications. If there is a problem with your signage, please send an email to info@signartetc.com.
If there are issues with your order, the discrepancy must be reported within 7 days of receipt of your order. If the discrepancy is not reported within the allotted time frame, Sign Art Etc will not be liable.
If the mistake in the order was deemed to be the fault of Sign Art Etc, the signage will be reprinted and shipped at our expense.
Issues that are not covered:
Image Pixelation:
Image quality greatly depends on the type of file that is sent. If the file is a raster (pixel based) image, increasing the DPI would not improve the quality. The only thing that it will do is decrease the quality. When you increase the resolution, your image editing software does calculations and fills in the space based on those calculations. Since the calculations are not 100%, the quality of the artwork decreases.
There are three options to remedy this issue:
a) find new artwork (scalable vector format if possible) or
b) remake the current artwork (in a higher resolution original format)
c) print as is.
Please note that the artwork can still be printed as low resolution, but has to be approved by the Buyer.
If the order is time sensitive, please notify your assigned representative to print as is. Sign Art Etc will not be held liable for any delays or expedited shipping costs if we are not notified to print as is.
Typographical / Spelling / Grammar Errors:
Sign Art Etc is not liable for any typographical, spelling, grammar errors, etc. Please ensure all wording is proofed and corrected if necessary. All proofs are final.
Color differences:
Color is a perception that is different for everyone, Sign Art Etc cannot guarantee an exact color match. Additionally, because of differences in the ink batch, print media, and color profile settings on our printers, your logo may not be the exact color as what appears on your computer screen. If a PMS color is called for in the art file it should be brought to Sign Art Etc’s attention.
Banner Stands:
Banner stands are individually checked for factory defects, damage, and/or missing parts. We strive to check and maintain a high quality of all banner stands before they are received. If your stand does not come with all of the necessary components, please notify us via email within 24-hours of receiving the package. We will mail out any required components.
If the banner stand needs to be returned, the banner stand must be returned in its original packaging within 72-hours. The buyer is responsible for all return shipping fees. The original shipping cost involved in shipping is not refundable.
A 10% restocking fee will apply if the item is not in returned with the original packaging.
Regarding Digital Proofs:
If an order is placed through the store website, the Buyer will receive a proof through the email provided before printing. The artwork will be checked for pixelation and the Buyer will be notified if there are any issues with the artwork. All proofs are final.
Cancellation of Print Orders:
If an order needs to be cancelled, please send an email at info@signartetc.com at the earliest possible time. A written/emailed request is required for cancellations and cancellation request cannot be made over the phone.
If the order has already been processed and printed, a 50% ink and substrate fee will be applied to the total refund. This is done since the Buyer’s signage is not able to be sold to another party.
Regarding Pick-up Orders:
If the Buyer has requested a pick-up from our location, it is the buyer’s responsibility to retrieve the ordered items in a reasonable amount of time. The Sign Art Etc warehouse is not a storage facility for signage. Signage that is not picked up within 14 days will be discarded. If the Buyer is unable to retrieve the items within the allotted time frame, please notify us so accommodations can be made.
Please contact customer service for more information on returning an item. Thank you.
*** Please note: Sign Art Etc will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.
